Getting Started Guide

Our Getting Started Guide is a great resource for new users.

Orientation Video

Our Orientation Video is less than 15 minutes long, and will give you a fantastic visual tour of the system.

Zoom White Paper

If you have any concerns regarding SecureVideo's use of Zoom, please read this white paper by our CEO to see what SecureVideo is doing to mitigate security risks.

E-mail technical support

E-Mails are best for non-urgent technical questions.

Phone technical support

For technical problems connecting to your session.

(888) 540-2829

24 Hours a Day

365 Days a Year


For problems connecting to your session, please call (888) 540-2829.

In order to keep our phone lines available for participants trying to enter sessions, for any other problem, question, or inquiry please e-mail [email protected] or contact us by chat during chat support hours.

Search Support Articles

Support Articles

Solutions to nearly every common problem and question can be found in the below Support Articles.