Display name appearing as "Secure User"

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Published 07/04/2021 at 10:51pm UTC

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Details

If you are a host that has recently updated Zoom, and see your name appear as "Secure User" and then a random, 8 character alphanumeric:

Secure User name

Answer

Then you may be affected by an issue that started in Zoom 5.7.0. We are working with Zoom on this, but in the mean time, please install a slightly older version of Zoom:

- Mac: https://zoom.us/client/5.6.7.1020/Zoom.pkg 

- Windows: https://zoom.us/client/5.6.7.1016/ZoomInstaller.exe