Reset password and/or change password

Support Center > Getting Started

Published 03/25/2015 at 4:43pm UTC

Page viewed 156806 times

Details

If you've forgotten your password or would like to change it for any reason, please follow the instructions below.

 

Note: You will need to log into your account through the SecureVideo website. Zoom and VSee are separate companies, so you will not be able to log into the Zoom or VSee app directly. (You only need to have Zoom or VSee installed, and we'll launch it for you when you start your session.)

Answer

 

If you have a single account

Reset password

 1. In order to reset your password, use the "I Forgot My Password!" button on the login page.

The "I forgot my password" button

 

 

2. Enter the e-mail address associated with your account, and click the Reset Password button in the lower left-hand corner.

Reset Password button in lower left hand corner

 

 

3. If the email address matches a current account, you willreceive an e-mail from [email protected] with a link to reset your password. (This link must be used within 1 hour.)

Reset password email example, with an arrow pointing to the "Reset My Password" link.

 

 

4. Clicking on the link will open a page where you can enter in a new password and click "Save" to save. 

Change password page; two fields to enter the password twice.

The standard password requirements are:

  • is at least 8 characters long
  • contains at least 1 uppercase letter
  • contains at least 1 lowercase letter
  • contains at least 1 number
  • contains at least 1 of the following special characters: !, @, #, $, &, or *

However, your organization may have implemented additional password requirements, such as a longer character minimum or not allowing you to reuse passwords you've used before. If your password does not meet requirements, an error message will appear after attempting to save, and you will need to enter a new password to use.

 

 

 

If you have a single account: Change password

1. Log into your account.

 

2. Click on the profile icon in the upper right hand corner and select your name from the menu. 

Select your name from the profile menu

 

 

3. Use the "Change Password" button in the lower left hand corner.

Change Password button

 

3. This will open a page where you can enter in a new password and click "Save" to save. 

Change password page; two fields to enter the password twice.

 The standard password requirements are:

  • is at least 8 characters long
  • contains at least 1 uppercase letter
  • contains at least 1 lowercase letter
  • contains at least 1 number
  • contains at least 1 of the following special characters: !, @, #, $, &, or *

However, your organization may have implemented additional password requirements, such as a longer character minimum or not allowing you to reuse passwords you've used before. If your password does not meet requirements, an error message will appear after attempting to save, and you will need to enter a new password to use.

 

 

4. Use the "Save" button. You will be redirected to your user information page with a confirmation message if the password met all of your organization's requirements.

"Your changes were saved." message

 

 

 

If you have multiple connected accounts

Reset password

 1. In order to reset your password, use the "I Forgot My Password!" button on the login page.

The "I forgot my password" button

 

 

2. Enter the e-mail address associated with your account, and click the Reset Password button in the lower left-hand corner.

Reset Password button in lower left hand corner

 

 

3. If the email address matches a current account, you willreceive an e-mail from [email protected] with a link to reset your password. (This link must be used within 1 hour.)

Reset password email example, with an arrow pointing to the "Reset My Password" link.

 

4. Clicking on the link will open a page where you can enter in a new password and click "Save" to save; all of your connected accounts will be listed with checkboxes if you would like to change all passwords at once.

Change password page; two fields to enter the password twice.

The standard password requirements are:

  • is at least 8 characters long
  • contains at least 1 uppercase letter
  • contains at least 1 lowercase letter
  • contains at least 1 number
  • contains at least 1 of the following special characters: !, @, #, $, &, or *

However, your organization may have implemented additional password requirements, such as a longer character minimum or not allowing you to reuse passwords you've used before. If your password does not meet requirements, an error message will appear after attempting to save, and you will need to enter a new password to use.

 

 

 

If you have multiple connected accounts: Change password

1. Log into your account.

 

2. Click on the profile icon in the upper right hand corner and select your name from the menu. 

Select your name from the profile menu

 

 

3. Use the "Change Password" button in the lower left hand corner.

Change Password button

 

3. This will open a page where you can enter in a new password and click "Save" to save; all of your connected accounts will be listed with checkboxes if you would like to change all passwords at once (image on left). If you have additional accounts that use the same email address but a different password, these accounts will not be listed, but there will a note instead, mentioning how many exist (image on right). (To find/change the passwords for these accounts, send a reset password link to yourself instead.)

Change password page; two fields to enter the password twice.        Change password page, listing connected and non connected accounts

The standard password requirements are:

  • is at least 8 characters long
  • contains at least 1 uppercase letter
  • contains at least 1 lowercase letter
  • contains at least 1 number
  • contains at least 1 of the following special characters: !, @, #, $, &, or *

However, your organization may have implemented additional password requirements, such as a longer character minimum or not allowing you to reuse passwords you've used before. If your password does not meet requirements, an error message will appear after attempting to save, and you will need to enter a new password to use.

 

 

4. Use the "Save" button. You will be redirected to your user information page with a confirmation message if the password met all of your organization's requirements.

"Your changes were saved." message

 

 

This article was last reviewed by our Support team on December 27, 2019.